Information for tenants and leaseholders

General repairs

To report a repair residents can call Gallions' contractor (Axis) on 0300 123 1238. Normal times for reporting repairs are Monday to Friday, 8am to 6pm.

  • Non-emergency (choice) repairs are usually completed within 15 days.
  • Emergency repairs are usually completed within 4 hours. These can also be reported using the above number.
Gallions contact information

Out-of-hours general repairs

If you are calling out of hours, please also use the 0300 123 1238 number. These repairs are 'make safe' only and will be followed up during normal working hours with a full repair if needed.

To find out more about our repairs service download our Guide to repairs and maintenance leaflet (pdf, 726kb)

Aids and adaptations to your home

Are you a leaseholder?
Leaseholders are responsible for most repairs in their homes. If you are a Gallions leaseholder and wish to use the repairs service offered by our contractor, Axis, please contact them for a free estimate on 0203 260 3866 between the hours of 8am until 5pm, Monday to Friday.